Q1: Who can avail CBD supplementary credit cards?
Ans: Nearly all Commercial Bank of Dubai credit cards offers free supplementary cards to the family members of the primary cardholder who are above the age of 15. No annual or monthly fee is charged on these cards.
Q2: What is a late fee?
Ans: If you have not made the outstanding amount payment by the due date, you will be charged a late payment fee. This late fee is charged over the interest you’d normally pay on the outstanding debt. It is advisable to avoid late fees by paying on time every month, as late fees will also negatively affect your credit history.
The late fee on CBD credit cards is AED 241.50.
Q3: What is an over-limit fee?
Ans: If outstanding or current balance surpasses the set credit limit, the cardholder is charged an over-limit fee. Interest, cash advances, and other charges are also included in the outstanding balance of an account.
The over-limit fee on the Commercial Bank of Dubai credit cards is AED 288.75.
Q4: What is a cash advance?
Ans: Any cash withdrawal made from an ATM or a branch using the credit card is referred to as a cash advance. Credit card withdrawals incur a cash advance fee and will also have interest charged on the withdrawn amount, starting from the date of the withdrawal itself.
CBD credit cards levy a cash advance transaction fee of 3% of the transaction amount (up to AED 105 at most). The cash advance interest is 3.49% per month, calculated from the date of the transaction.
Q5: What am I supposed to do if my credit card is stolen or lost?
Ans: Lost or stolen credit cards need to be reported to a bank representative as soon as possible. The bank will then freeze the missing card and replace it with a new one. The longer you wait to report a missing card, the more at risk you are of paying for fraudulent credit card purchases.
CBD credit cards charge a replacement fee of AED 78.75 for lost/stolen cards.
Q6: How do I gain access to airport lounges using my credit card?
Ans: Ensure that your card has lounge access benefits or you may be charged during entry. Similarly, only airports partnered with the bank will permit airport lounge access. To gain entry, you must have your credit card in person. The card will be swiped at the reception and relevant lounge passes will be deducted from your card benefits.
Most of the Commercial Bank of Dubai credit card offers on lounge access requires the cardholder to make a small yearly international transaction of USD 1.
Q7: What are installment plans and how do I book one?
Ans: An installment plan allows cardholders to pay for big amount purchases in smaller installments over an agreed upon a number of months (or tenor). In other words, customers can purchase items within their credit limit and pay off the full amount over a period of time. Nearly every CBD credit card offers Easy Installment Plans for purchases above AED 1,000 at 0% interest for the first 12 months.
Q8: What services can I access through online banking?
Ans: Online banking makes day to day transactions and query resolutions a breeze. Some of the many features of online banking are as follows:
*Account Balance & Statement
*Fund Transfers: To accounts in the same bank, in other banks and even overseas
*Add Beneficiaries & Manage Investments
*Add & Modify Personal Information
*Block & Cancel Cards
*Create Activity Alerts and a lot more.
*You can find the Commercial Bank of Dubai login online.
Q9: Where do I make my credit card payments?
Ans: Credit cardholders have to make minimum monthly payments by a specified payment due date, to avoid late fees and a bad impact on their credit history. These payments can be made in a variety of ways, depending on the bank. They can be made:
*Through online transfers
*Through automatic monthly payments (also known as direct debit)
*Through ATM deposits (by cheque)
*Through a UAE fund transfer system (UAEFTS)
*Through phone banking, via an Interactive Voice Response (IVR) system
*Through exchange houses such as Al Ansari Exchange and Redha Al Ansari Exchange